Italian Handicraft Company of Fine Woman Nightwear, Man and Child Nightwear, Quilts and Duvets

Payments, Shipping, Terms and Conditions, Return Policy, Cookie and Privacy Policy



Nannarella Collezioni Official currency is euro. For non-Euro countries the exchange rate is set by your individual bank. The payment of the products purchased and the shipping costs must be paid by the customer at the time of the confirmation order by bank transfer.


Payments can be made by bank transfer, sending a payment copy by e-mail to: After confirmation of payment, we will proceed to the development of the order.


Bank Credit Transfer:

Our bank account details for credit transfer is:



ITALIAN BANK CODE - IBAN: IT74 C030 6913 8081 0000 0003 617



Shipping cost

Shipping is free over 100 euros in Italy, and above 200 euros (VAT included) for the rest of world.

When amounts are lower, for Italy the cost of shipping is 5 euros; for the rest of the world, the shipping cost vary based on the country of destination: this amount will be visible at the check-out and will be automatically added to the cost of merchandise (this amount refers to a standard article weighing less than 2 kg).

Your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding your country's taxes or duties, please contact your local custom office. If you have any questions regarding the status of your delivery, please contact our customer services team.


Shipping times and Delivery

Once your order has been confirmed, our express delivery service usually takes between 24 – 48 hours to deliver to major European countries and cities.

For Islands, Extra UE and smaller European towns, delivery can take between 1 – 5 days.

For orders of multiple items, we will provide to a single shipment.

Every article is the product of our craftsmanship, and require a production time.

Shipments are made within 3-5 working days after receipt of payment.

Any requests for customization of items can extend the shipping times up to a maximum of 10 working days. Once shipped the package, delivery time depends on destination. The times for delivery are indicative and not attributable to

The delivery of goods will be through Express Courier, with shipment tracking service. For Italy the courier delivers Monday through Friday, from 09:00 to 18:00. For other destinations, the times vary from country to country.

Shipping Insurance

Upon delivery of the goods by the courier, the Customer is required to check that the packaging is not damaged, or wet or otherwise altered. Any damages must be reported to the carrier making the delivery, and communicated, no later than five days via e-mail to

The conformity of the goods must be checked within 5 days of receipt.

Once signed the shipping document, the Customer may not submit any objection about the external characteristics of the package delivered.


Terms of sale


The term "Contract of Online Sale " means the purchase agreement concerning the products of the Supplier, between them and the customer , under a system of remote sales through telematic instruments, organized by the Supplier. These Terms are for the purchase of products via computer network at, P. IVA 01968830479. Nannarella Collezioni is a registered trademark owned by Gilsette Srls, Pistoia, Italy. 

Each purchase transaction will be governed by the provisions under Italian Legislative Decree no. 185/99 and, as regards the protection of confidentiality, it will be submitted to the rules of Italian Law no. 675/96 and subsequent amendments.



Customer Commitments

These Conditions of Sale must be examined online by customers of the website before they confirm their purchases. Sending the order confirmation therefore implies full knowledge of these General Conditions of Sale and their full acceptance.

The customer agrees to print and keep these general conditions of sale, once the purchase process online. These conditions of sale will then be already examined and accepted during the purchase process.

It's expressly forbidden to make double entries corresponding to a single person or enter data of third parties. And it's also forbidden for minors to make recordings.

How to purchase is a website that offers the opportunity to purchase items of lingerie for women, nightwear for men and childrens, and quilts and coordinated bed collection.

The purchase of products, available as illustrated and described online in their respective and techniques pages, is made by the customer at the price specified therein. The price must be confirmed at the time of order confirmation, to which will be added the cost of transport as specified.

Before confirming the purchase, the customer will be shown the unit cost of each product chosen, the total cost (when you purchase more products), and related transport costs.

Confirming the purchase, upon completion of the transaction, the customer will receive an e-mail message containing confirmation of the order.

In the event of unavailability of the product, or time extension of manufacturing, the customer will be promptly notified by e-mail, so can decide if or not to confirm the order.

The computer system of the supplier as soon as possible, to confirm the purchase order, will send an e-mail which has no legal obligation, it is a simple summary of your order.

Right of return


Pursuant to the Decree No. 206/2005 "Consumer Code", if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not purchase indicating in the order form a reference to VAT), has the right to rescind the purchase contract for any reason, without explanation and without any penalty.

To exercise this right, the customer must send a communication, within 10 working days of receipt of goods. Such notice shall be sent by e-mail at

Upon receipt of of such notice of withdrawal,, will quickly inform the customer instructions on how to return the goods that must be done within the next 48 hours. Important: in the e-mail in which you require to exercise the right of withdrawal is necessary to indicate all the details of a C / C transfer or C / C post office to make the new crediting due (IBAN, account holder).

The right of withdrawal is subject to the following conditions:

- the law does not apply to customized products upon customer request.

- the products must be returned intact and in original packaging, complete in all its parts (including packaging, label, any documentation and accessories) to limit damage to the original package, we recommend, when possible, to put it in another box.

- by law, the shipping costs for the return of the goods are charged to the customer;

- the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer;

If the goods are damaged during transport, will inform the customer (within 5 days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and obtain refund of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, while canceling the request for withdrawal; not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;

On his arrival in store, the product will be examined to assess any damages not caused by transport.

If the package and / or the original packaging are damaged, will deduct from the refund due to a percentage, but not more than 10% of it, towards the cost of restoration. will refund the customer the amount already paid deducted the costs incurred for the processing and shipping of the order.

Unless otherwise specified by the customer refund will be made by bank transfer within 14 days of return of goods. The Buyer shall communicate the bank details for the refund (Cod. IBAN of the invoice holder, or IBAN BIC and current account number in the case of a customer not resident in Italy).


The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where finds:

- the lack of external and / or internal packaging;

- the lack of product components;

- damage to the product for reasons other than transportation.

In case of forfeiture of the right of withdrawal, will return to sender the acquired good, upon payment by the same shipping costs.



Any complaint must be addressed in writing to


Applicable law

The sales contract between the customer and is concluded in Italy and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, the competent court will be to Pistoia.


Information Notice on Processing of Customer’s Personal Data -Under section 13 of legislative decree no. 196/2003 – “Privacy Code”


Aims' Treatment

Personal data collected through the registration procedures for the services aim to:

To provide the services.

Provide information and / or send notices of the service.

Provide any and all accounting and tax.

Once the user has given consent:

Provide information and / or offers on the services provided by

Check the quality of services offered, even by offering after-sales services.

Send communications and advertising information relating to products and initiatives



Rules' of Treatment

The data will be treated primarily with electronic instruments and computer and stored on computer media and on paper than on any other kind of support, in compliance with the minimum security measures under the Technical Regulations regarding minimum security, Annex B of the Code concerning the processing of personal data.

Personal data will be stored in a way that allows your identification for the time strictly necessary for the purpose for which the data were collected and subsequently processed and, in any case, within the limits of law.


Optional nature of data acquisition

Personal data are divided into two categories: mandatory and optional. Mandatory data are marked with an asterisk. These mandatory data and its processing for the purposes mentioned above are strictly functional to the services. If the user refuses to provide such data or any refusal to allow their treatment will make it impossible to use the service offered by

Other data collected aid to offer you a better service. Compared to them, the customer is free to supply them or not.

To ensure that personal data is always accurate and updated, and relevant and complete, please report any modification to


Subjects to whom data may be disclosed

For organizational and operational requirements, we instructed the internal manager of the processing of

personal data of users of, for purposes related to the performance of services on, including the sale of products. This staff is properly trained in safety and protection of personal data, prohibiting, in particular, to communicate or disclose personal data to subjects not required for the performance of services.

Personal data will not be disclosed to third parties for purposes not permitted by law or without your express consent, except to follow the conclusion of the contract:

to persons responsible for activities related to shipping, delivering and returning products purchased on;

to banks for the management of receipts and payments, including suppliers of electronic payment services at a distance;

for accountants, for accounting and tax;

to police forces or judicial authorities, in accordance with law and after formal request by such entities

For these people, the consent is not required.


Rights of the party

In relation to the processing of personal data, pursuant to art. 7 (Right to access personal data and other rights) of the Code concerning the processing of personal data, you have the right to obtain confirmation of the existence of personal data concerning you, even if not yet recorded, and their intelligible communication. You have the right to obtain information:

origin of personal data

the purposes and methods of treatment

the logic applied in case of treatment with the help of electronic

the identity of the owner and managers of treatment

the subjects or categories of persons to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

You have the right to:

updating, rectification or integration of data

the cancellation, anonymization or blocking of data processed unlawfully

You has the right to object, in whole or in part:

for legitimate reasons to the processing of your personal data, pertinent for collection purposes

the processing of your personal data for purposes of sending advertising materials or direct sales or for carrying out market research or commercial communication.

The owner of the data is:

To exercise your rights under art. 7 of the Code regarding the protection of personal data listed above, can 'make the request at


Cookie Statement 2015

What are Cookies
Cookies are small text strings (the "Cookies") which the Site sends to the User's device where they are then stored for various purposes.
Certain types of Cookies function only to allow browsing on the Site or to enable basic features, as in the Case of navigation or session Cookies, as well as Functional Cookies, which allow the User to navigate based on a number of selected criteria, such as the preferred language or the products which have been selected for purchase. These are defined as "technical" cookies.
Disabling technical Cookies may limit the ability to use the Site and to enjoy its features or the services it offers.  There are also so-called "profiling" Cookies, which are used for the purpose of profiling through the processing of the User's Personal Data. The User's prior consent is required for the use of Cookies. Below is a list of the profiling Cookies used by the Site. The Site uses Cookies which do not allow for any type of control over the User's device, do not install programs on the User's device, and cannot damage the User's device in any way. The Site does not have any access or control over Cookies or other tracking technology used by Third-Parties accessible by the Site, nor can it, for obvious reasons, ensure the compliance of Third-Parties with laws on Privacy and Cookies.

How to disable cookies
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For any questions please contact us at

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