Right of return

 

Pursuant to the Decree No. 206/2005 "Consumer Code", if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not purchase indicating in the order form www.nannarellacollezioni.com a reference to VAT), has the right to rescind the purchase contract for any reason, without explanation and without any penalty.

To exercise this right, the customer must send www.nannarellacollezioni.com a communication, within 10 working days of receipt of goods. Such notice shall be sent by e-mail at info@nannarellacollezioni.com

Upon receipt of of such notice of withdrawal, www.nannarellacollezioni.com, will quickly inform the customer instructions on how to return the goods that must be done within the next 48 hours. Important: in the e-mail in which you require to exercise the right of withdrawal is necessary to indicate all the details of a C / C transfer or C / C post office to make the new crediting due (IBAN, account holder).

The right of withdrawal is subject to the following conditions:

- the law does not apply to customized products upon customer request.

- the products must be returned intact and in original packaging, complete in all its parts (including packaging, label, any documentation and accessories) to limit damage to the original package, we recommend, when possible, to put it in another box.

- by law, the shipping costs for the return of the goods are charged to the customer;

- the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer;

If the goods are damaged during transport, www.nannarellacollezioni.com will inform the customer (within 5 days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and obtain refund of the value of the goods (if insured); in this case, the product will be made available to the customer for its return, while canceling the request for withdrawal;

www.nannarellacollezioni.com not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;

On his arrival in store, the product will be examined to assess any damages not caused by transport.

If the package and / or the original packaging are damaged, www.nannarellacollezioni.com will deduct from the refund due to a percentage, but not more than 10% of it, towards the cost of restoration. www.nannarellacollezioni.com will refund the customer the amount already paid deducted the costs incurred for the processing and shipping of the order.

Unless otherwise specified by the customer refund will be made by bank transfer within 14 days of return of goods. The Buyer shall communicate the bank details for the refund (Cod. IBAN of the invoice holder, or IBAN BIC and current account number in the case of a customer not resident in Italy).

 

The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where www.nannarellacollezioni.com finds:

- the lack of external and / or internal packaging;

- the lack of product components;

- damage to the product for reasons other than transportation.

In case of forfeiture of the right of withdrawal, www.nannarellacollezioni.com will return to sender the acquired good, upon payment by the same shipping costs.

 

Complaints

Any complaint must be addressed in writing to info@nannarellacollezioni.com

 

Applicable law

The sales contract between the customer and www.nannarellacollezioni.com is concluded in Italy and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, the competent court will be to Pistoia.